3 Technologies to Hire & Retain Top Talent

July 29, 2014 at 10:57 AM by Rob Stevenson

You searched high, low and everywhere in between, and finally, you found the one. The dependable, innovativeScreen_Shot_2014-07-29_at_10.49.25_AM and driven individual that will take your business to the next level—provided you can keep him or her for the long haul.

The average employee turnover rate over the next five years is predicted to rise to 23.4 percent from 20.6 percent. Globally, 161.7 million workers are expected to depart from companies in 2014, a 12.9 percent increase from the number of departing workers in 2012.

Don't let your recruiting efforts go to waste. If you've used Entelo to secure your star employee, you know you've found the talent worth holding on to. Employ a retention strategy with collaborative technologies to enhance communication, feedback and training so that you can increase employee satisfaction, long-term retention and your bottom line.

Remote Access

Planning to incorporate telecommuting options as part of your recruiting strategy? You're not alone. Forrester Research recently released its 2009 projection that 63 million U.S. workers will telecommute at least part-time by 2016. Flexible schedules offer the highly sought after work/life balance employees crave and make your company stand out above the rest.

 

But in terms of talent retention, the challenge lies in helping remote workers feel connected and fully integrated as part of the team. Communication is vital to collaboration and confirmation. Apps like Asana encourage a culture of accountability enabling users to manage tasks, organize emails and track teamwork. Using project management apps, you'll implement a company structure that gauges personal, team and company performance to confirm their value in the workplace.

Millennial Minded

If your organization houses a bulk of Gen Y'ers, good for you. Get ready to innovate, dominate and do a little good while you're at it. Unlike other generations, Millennials believe the success of a business should be measured in terms of more than just its financial performance, according to Psychology Today.

Despite their thirst for greatness, Millennials have little sense of employer loyalty. According to Forbes, 70 percent of them leave their first job within two years of joining. But, don't let this deter you from hiring them. This optimistic group tackles challenges head on and with a smile to-boot, provided they get a necessary dose of back-patting for their efforts.

Millennials are primarily driven by transparency and on-going feedback. Start off on the right foot with these employees by providing clear guidelines that detail responsibilities and growth opportunities. Use apps like Kudos to engage Millennials with recognition programs that span across the company and social media, so the world knows how wonderful they are at their jobs.

Customer Service Savvy

Reducing high turnover in customer service oriented businesses seems to be a never ending struggle. For instance, in call center environments, the average annual agent turnover rate tops 30 percent, higher than most industries. Although service driven companies are accustomed to high turnover and thus, implement easily trainable positions, losing employees on a regular basis creates a costly rate of return.

Instead of living with the cyclical rate of employee loss, give them a reason to stay. Set measurable objectives to give employees a sense of worth and achievement, instilling a sense of career growth within the organization. Use software like Zipwire to translate employee performance metrics into employee retention. Zipwire can be used to measure the performance and productivity of a team handling inbound/outbound calls, such as a sales support team or customer service team. When employees sense accountability in their efforts, they begin to develop a sense of belonging and opportunity.

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